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XSTO M4 Service & Support – Australia

M4 Warranty

Component Warranty Period
Frame (Main Body) 5 years
Motor/Battery/Electronics 12 months
Cushions & Headrest 12 months

Important: To maintain warranty coverage, all servicing must be performed by authorised Better Mobility partners.

Major Cities

  • Melbourne
  • Sydney
  • Perth
  • Adelaide
  • Brisbane
  • Hobart

Regional Areas

  • North Queensland
  • Ballarat
  • Bendigo
  • Geelong
  • Gold Coast
  • Sunshine Coast

M4 Maintenance & Servicing

Before Each Use

  • Quick visual check for any damage
  • Test controls and brakes
  • Check battery level

Monthly

  • Wipe down with a damp cloth (avoid solvents or high-pressure washing)
  • Check for loose bolts and fasteners
  • Inspect tyres for wear or damage
  • Charge the battery if required
  • Test all safety systems

Every 6 Months (Recommended)

  • Safety inspection by an authorised Better Mobility service partner
  • Check wheels, brakes, fasteners, and anti-tilt wheels

Every 12 Months (Recommended)

  • Full professional service with an authorised M4 service partner
  • Comprehensive system check and tune-up
  • Battery performance test
Note: Do not lubricate moving parts unless instructed by a Better Mobility authorised partner. Using oils, waxes, or rust agents may damage the equipment.  

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